Refund Policy

Last Updated: September 2025

General Policy

All ticket sales are final. We do not issue refunds, except under the following circumstances:

• If an event is canceled with no rescheduled date.
• If an event is rescheduled and you cannot attend the new date, you may request a refund within 7 days of the announcement.

Non-Refundable Items

• Service fees, transaction fees, and processing charges are non-refundable.
• No refunds will be issued for guest no-shows or late arrivals.

How to Request a Refund

If eligible, contact us at support@vivelopresents.com with your order number and proof of purchase.